WELCOME TO THE COURSE!
Lesson 8
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In this lesson, we will break down the role of empathy in customer interactions using a simple, powerful approach. Demonstrating genuine empathy creates a deeper level of trust, makes the customer feel heard, and lays the groundwork for meaningful, solutions-focused conversations.
DOWNLOADTHE E-BOOK
Remember to download the workbook. It contains printable worksheets that you can use to complete exercises assigned at the end of every lesson.
CONNECT-CONVERT CURRICULUM
Lesson 1
Self Assessment
Sales skills assessment
Experience assessment
Confidence assessment
Lesson 2
Service
Definition of good service
Relating service to sales
Leveraging natural abilities
Lesson 3
Critical Actions
Reassure
Connect
Reconnect
Lesson 4
Your Avatars
Identify ideal customers
Anticipate their feelings
Know their pain points
Lesson 5
Greeting
Connecting in seconds
Building trust
Mistakes to avoid
Lesson 6
Critical Actions
Reassure
Connect
Reconnect
Lesson 7
Connecting
Mirroring
Labeling
Lesson 8
Empathy
Make them feel you care
Listening for hidden pain points
Lesson 9
Value
Establishing value
Do not quote price
Getting a true “yes”
Lesson 10
Closing
Assume the sale
Creating a happy customer
Lesson 11
Following-up
Gentle pressure
Leading the sale
Lesson 12
Database
Building a warm database
Capturing data with ease
Lesson 13
Mindset
Overcome fears of rejection
Build your confidence
Lesson 14
Qualifying
Case types
Creating a qualified buyer
Lesson 15
Selling Points
Know your strongest
selling points and
how to use them
Lesson 16
Objections
Selling based on value not price
Closing indecisive buyers
Lesson 17
Commitment
Create an excited buyer
Get people to follow-through
Lesson 18
Goals
Track key metrics
Improve your ratios
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It is packed with game changing insights to help you and your team become law firm sales machines.
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Real TESTIMONIALS from real
Connect Convert Program Participants
"The 1-1 Portion of the training..."
Was insightfull and the video traiings concentrate the knowledge into 3-6 minute bits that are very impactful
-Law Firm Owner
"I found other competitors to ..."
Marketing boss, I looked at what each of them had to offer...decided to use marketing boss and I am glad we did.
-Law Firm Owner
"I went in with a mindset that...."
I am not a sales person, I am a lawyer. That's what I do best but came with...a new outlook of what it means to sell.
-Attorney
"Fue una excelente experiencia..."
Tienen bastante conocimiento...yo se que despues de este curso las cosas van a fluir mejor en esta firma.
-Bilingual Intake
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